Seller Success Onboarding Specialist
About the role
The role will be to on-board both customers and key vendor partners. A successful candidate will execute all processes with the goal of zero defect go-lives and successful hand-off to operations. Position will be to set the tone from day one of an overall positive long-term relationship with our customers that promotes confidence, retention, and loyalty.
What you’ll do
Conduct all aspects of the Customer onboarding, including ensuring scope review, scope, and timelines
Operate as the lead point of contact for any and all matters related to onboarding specific clients and partners.
Develop trusted advisor relationships with key accounts stakeholders, customer stakeholders and executive sponsors
Communicate with & influence key stakeholders at all levels of an organization, including executive & C-level
Liaise with cross-functional internal teams (including Operations and IT) to ensure op-boarding quality is maintained
Understanding the customers’ requirements and communicate with workstreams to deliver our software solutions and fulfillment services
Develop and follow the standard process and best practices to bring clients onboard and online in the stipulated timeframe
Coordinate and deliver end-user training to clients, which may include technical personnel, senior executives, and administrative staff
Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Ability to work effectively with demanding customers
Ability to communicate technical concepts in simple of terms
Able to multitask and prioritize among competing tasks, manage time efficiently and adhere to deadlines
Experience in delivering client-focused solutions based on customer needs
Highly organized and collaborative while maintaining sharp attention to detail
Excellent time and project management skills, always looking to improve inefficient processes
Exceptional communication skills (verbal and written)
Excellent listening, negotiation and presentation abilities, with ability follow-through on client commitments and corrective actions.
Experience working with cross-functional teams (e.g. Sales, Operations, IT)
Self-motivated and self-directed, with a bias for action
Experience building & maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals
College degree or 2/3+ years of experience in Client-Focused Solution and/or Project Management roles.
Fluent in Microsoft Office Suite & Google Apps.