McDonough, GA

Seller Success Onboarding Specialist

About the role

The role will be to on-board both customers and key vendor partners. A successful candidate will execute all processes with the goal of zero defect go-lives and successful hand-off to operations. Position will be to set the tone from day one of an overall positive long-term relationship with our customers that promotes confidence, retention, and loyalty.

What you’ll do

Conduct all aspects of the Customer onboarding, including ensuring scope review, scope, and timelines

Operate as the lead point of contact for any and all matters related to onboarding specific clients and partners.

Develop trusted advisor relationships with key accounts stakeholders, customer stakeholders and executive sponsors

Communicate with & influence key stakeholders at all levels of an organization, including executive & C-level

Liaise with cross-functional internal teams (including Operations and IT) to ensure op-boarding quality is maintained

Understanding the customers’ requirements and communicate with workstreams to deliver our software solutions and fulfillment services

Develop and follow the standard process and best practices to bring clients onboard and online in the stipulated timeframe

Coordinate and deliver end-user training to clients, which may include technical personnel, senior executives, and administrative staff

Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Desired qualifications

Ability to work effectively with demanding customers

Ability to communicate technical concepts in simple of terms

Able to multitask and prioritize among competing tasks, manage time efficiently and adhere to deadlines

Experience in delivering client-focused solutions based on customer needs

Highly organized and collaborative while maintaining sharp attention to detail

Excellent time and project management skills, always looking to improve inefficient processes

Exceptional communication skills (verbal and written)

Excellent listening, negotiation and presentation abilities, with ability follow-through on client commitments and corrective actions.

Experience working with cross-functional teams (e.g. Sales, Operations, IT)

Self-motivated and self-directed, with a bias for action

Experience building & maintaining relationships, while working to mitigate churn and drive engagement and renewals

Empathetic, positive attitude with a desire to help our customers reach their goals

College degree or 2/3+ years of experience in Client-Focused Solution and/or Project Management roles.

Fluent in Microsoft Office Suite & Google Apps.